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In-Home/On-Site
Service is available for most products that we service. |
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We will be happy
to dispatch one of our service vehicles to solve your service
needs. |
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We Offer In-Home/On-Site
Service to Southern Indiana and North Central Kentucky,
within a 50 mile radius of Jeffersonville, IN |
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A service call
request is comprised of a trip charge and repair cost or a diagnostic/minimum
fee . |
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Most Service request dispatches can be scheduled
within a day or two from when you contact us. |
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You will be given a GUARANTEED 2 hour appointment
time frame
for your In-Home/On-Site Service request |
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You will be called approximately
30 minutes before our arrival to verify that you or someone over
the age of 18 is at the service location and that you are ready
for service. |
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In most instances your product
will need to be disassembled and or moved to some degree. It
is strongly recommended that you have your product accessible,
in a servicable position and the work area around your product
free from breakable items and cumbersome furniture. This will
help to speed along the service process and in some instances
lower the cost of repair. |
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A background checked field service
engingeer will arive at your location, wearing a Company issued
picture ID badge. |
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Your Field Service Engineer will
treat you courteously and treat you and your property with
respect. They will
use prescribed methods to protect your carpeting, floors and
property and may offer or suggest others.. |
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Your Field Service
Engineer will have you explain and demonstrate the service you
are requesting and or problems that you are haviing. |
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Your Field Service Engineer
will then diagnose the product and or problem and give you an
estimate, an explanation of the service and procedures that needs
to performed and an estimated time frame for the completion of
your service request. |
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We complete approximately 80% of
service requests on the first vist. |
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Most repairs are completed within
3 to 5 business days of when you first contact us to schedule
your service request. |
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Your Field Service Engineer
will complete your service request, clean up after himself and
give you an itemized invoice. They will also explain the service
performed and demonstrate that your service request or problem
is solved. He will answer any questions you may have about the
service performed or the operation of the product being serviced. |
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In some instances products
may be required to be brought to our service facility for further
diagnosis or repairs that are to difficult to complete in the
field. Repairs may also take longer if parts are back-ordered
or shipped from West Coast facilities. Unfortunately we have
no control over these situations, but we will keep you apprised. |
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You will be advised if parts
need to be ordered for your unit and given an ETA as to their
arrival. |
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Your estimate will not be
exceeded without your prior consent. |
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An additional deposit may
be required on some special order parts. |
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Special order parts are subject
to a 40% restocking fee if service order
is cancelled after parts are in transit. |
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We welcome your phone calls to check on the status
of your repair. |
