Did The Field Service Engineer Call When He WasOn THe Way To Your Location?
Did The Field Service Engineer Arrive During The Scheduled 2 Hour Appointment Time Frame?
Did The Field Service Engineer Offer To Put On Shoe Coverings and Clean Up After Himself?
Was The Field Service Engineer Courteous and Treat You and Your Property With Respect?
Did The Field Service Engineer Give You An Itemized Invoice and Explain The Service That Was Performed?